Terms of service

Limitation of Liability

Isla & Fern shall not be held liable for any injuries, damages, or losses arising from the improper use, fitting, or maintenance of its products. By purchasing and using our products, you acknowledge that it is your responsibility to ensure the safety and well-being of your pet through proper use and supervision.

Agreement to Policies

By purchasing our products, you acknowledge and agree to the terms outlined in our Safety Policies, Exchange Policies & Shipping Policies and any other applicable guidelines stated on this website. It is your responsibility to review these policies prior to making a purchase to ensure a smooth and informed shopping experience.

General disclaimers

Fit and Adjustment

  • Ensure the harness is properly fitted and adjusted before use. An ill-fitting harness may cause discomfort or increase the risk of escape.
  • Use the provided size guide to measure your pet accurately for a snug and secure fit.

Supervision

  • Always supervise your pet while using this harness.
  • Avoid leaving your pet unattended while wearing the harness for extended periods.

Use Limitation

  • This harness is designed for regular walks and general activities.
  • Not suitable for extreme activities like pulling, towing, or rigorous training.
  • Avoid using this harness for pets with medical conditions requiring specialized equipment.

Wear and Tear

  • General wear and tear are normal over time. Regularly inspect the harness for damage, such as fraying straps or weakened hardware.
  • Replace the harness immediately if you notice signs of damage to ensure your pet's safety.

Safety-Specific Disclaimers

Pull Strength Ratings

  • The pull strength ratings provided apply to controlled use under normal conditions. Excessive or sudden force beyond rated limits may cause damage to the harness.

Control Handle Usage

  • The back handle is designed for brief restraint or guidance only. Avoid using it to lift or carry your pet.

D-Ring Use

  • Use the D-rings for their intended purpose, such as attaching a leash. Overloading them with multiple accessories may compromise their functionality.

Material Care

  • Vegan leather components require gentle care to maintain their durability.
  • Avoid prolonged exposure to water, heat, or abrasive surfaces, which may damage the material.

Not Escape-Proof

  • While this harness is designed for a secure fit, it is not guaranteed to be escape-proof, particularly if improperly adjusted or fitted.