Shipping policy

Local Shipping Rates & Policies

Shipping Cost

  • A flat rate of $4.80 applies to all local orders, delivered via a reliable local courier service.
  • Free shipping above $200

Delivery Time

  • Once shipped, deliveries typically take 1 to 3 business days to reach your doorstep once it has been picked up.

Processing Time

  • Orders are processed within 4 to 6 business days before being packed and mailed out.
  • If your order includes an artisan pet tag, processing may take up to 8 to 10 business days, as each tag is custom-made with care.

Order Tracking

  • You will receive a tracking number via email once your order has been shipped, allowing you to monitor its journey.

Combined Orders

  • Orders containing multiple items, including artisan pet tags, will be shipped together. The shipping timeline will align with the longest processing time in your order.

Delivery Address

  • Please ensure your shipping address is accurate and complete. Isla & Fern cannot be held responsible for delays or missed deliveries due to incorrect or incomplete addresses.

Delivery Attempts

  • The courier will typically make one or two delivery attempts. If unsuccessful, you may be required to coordinate with the courier for re-delivery or collection.

Damaged or Missing Packages

  • If your package arrives damaged or does not arrive within the estimated timeframe, please contact the courier directly with your tracking information to resolve the issue.
  • Should you require further assistance or if the courier is unable to help, feel free to reach out to us at islaandfern.co@gmail.com or DM us on Instagram for a faster reply, and we will do our best to assist you.

International Shipping Rates & Policies

All parcels will be posted via our national courier, SingPost, using their Registered Package (International) service.

Zone 1 (Malaysia):

  • Up to 500g: $9.30 SGD
  • Above 500g (up to 1kg): $13.70 SGD
  • Above 1kg (up to 2kg): $23.60 SGD
  • Estimated delivery time: 5 to 10 business days

Zone 3 (16 countries: Australia, Belgium, Canada, Finland, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Sweden, Switzerland, United Kingdom, and United States.)

  • Up to 500g: $21.10 SGD
  • Above 500g (up to 1kg): $35.10 SGD
  • Above 1kg (up to 2kg): $66.60SGD
  • Estimated delivery time: 10 - 24 business days

 

For more information on overseas registered delivery rates & estimated deliver information click Here.
"Overseas delivery rates - Airmail rates" - Registered package (international)

Additional Information

Weight Categories: If your parcel exceeds the weight category (500g, 1kg, or 2kg), it will fall into the next weight category, and rates will be adjusted accordingly.

Delays and Missing Packages:

  • If your package is delayed or lost, please check with your local post office using the tracking information provided.
  • Additionally, contact us at islaandfern.co@gmail.com or DM us on Instagram so we can assist in writing to SingPost on your behalf.

Lost Packages:

  • In the event of a lost package, we will assist in filing a claim with SingPost.
  • SingPost’s compensation for lost parcels is capped at $68 SGD. If your package’s value exceeds this amount, Isla & Fern cannot be held responsible for the additional loss.

Customs Duties and Taxes: Isla & Fern is not responsible for any customs duties, taxes, or fees imposed by the destination country. These charges are the customer’s responsibility.